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Returns, exchanges and other inquiries


We want you to be completely satisfied with your purchase from Sebastien James, but if something isn't right, let us know. Contact us via email using the form below or call us,  we will guide you step by step on how to return your merchandise. Our office hours are Monday through Friday from 10 am to 6 pm eastern standard time. 

Our office is located at:
15510 W Dixie Highway, Unit 3
North Miami Beach, FL 33162
(305) 576-4470

EXCHANGES

  • You may return it within 14 days. Please report items that are damaged or missing within five (5) days of delivery.
  • Products must be in like-new condition unworn, unwashed, unaltered with tags still attached in order to receive a refund or exchange.
  • We will be happy to exchange your item(s) for something new.

REFUNDS

  • Refunds can only be issued if the following current return policy guidelines.
  • Products must be in like-new condition unworn, unwashed, unaltered with tags still attached in order to receive a refund or exchange.
  • Shipping charges are non-refundable.

 

CONTACT US